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Order Process

One of the ways our company uses to stay competitive are lead times (the period from the time ordered until the system has shipped) which are at or above the best industry’s standards. But it still takes at least 10 days and up to a whole 3 weeks to have the system out. So what exactly happens during that time? Read on to find out just what kind of process your machine goes through to become a fully-functional system.

1. Order processing.

Once you have configured your machine the way you see fit and placed the order using our secure online storefront, the payment information provided is verified by our financial department using a 3-stage process which provides a safeguard against fraud, to protect you as a customer and us as a company.

2. Compatibility verification.

Our online system configurator is created with one goal in mind: to enable anyone to configure a system without having to know anything about computer hardware. However, due to a multitude of options and a large selection of items we offer in each category, sometimes compatibility may arise, such as certain hardware having an issue with another part. For example, a 64-bit Windows is required to be able to use 4 Gigabytes of RAM. That's why every configuration is reviewed by a technician and the necessary adjustment suggestions/requirements are then relayed to the customer, explaining exactly what should be changed, and why. BuyDirectPC has a strict anti-upselling policy, that means that you will never see an attempt to sell you something you don't need.

After (and if) this process is complete, the order is then put into production pipeline.

3. Parts ordering and assembly.

We try to carry as little stock as possible in order to be able to better take advantage of the ever-dropping hardware prices. Meaning that as soon as a supplier drops the price for any item we carry, we drop the price as well without having to sell off the in-stock items at the older (higher) price. This also ensures that all the parts we receive are of the latest revisions.

So once your system configuration has been finalized, we bring the parts in. Since the hardware used in your computer is all brand-new, we ensure that not a single part is DOA (Dead On Arrival) and then the parts are assembled into a whole system. After the basic assembly is done and the OS of choice (together with all the drivers) is installed, the QA (Quality Assurance) team takes over.

4. Quality checks.

Our mission is simple: use the best off-the-shelf parts to create the best out-of-the-box experience. You expect your brand-new system to work flawlessly without any further configuration required on your part, and our QA team ensures just that.

During this process, every aspect of the system is outlooked. Our dedicated technicians ensure that the machine performs, looks and sounds the way it is supposed to. A list of checks consists from two parts, external and internal.

External checks ensure that all USB's work, that the audio has proper output, and that all the required drivers and software is installed.

Internal checks are the long and tedious part. Think of it as a bootcamp designed to make the weak links fail and be sorted out. During this phase, every single performance subsystem goes through its own "torture test", which puts an unusually high stress onto the component in question in order to ensure that it holds up under the most extreme conditions non-specialized programs can not usually create! CPU, memory, mainboard, power supply and graphics card are the components receiving the most attention, and every one of them has a specialized test routing created for one purpose: make a potentially unstable component fail. The battery of tests takes up to two days to complete, and after it is done we can honestly say that we have done everything in our ability to ensure that this system is stable and ready for whatever you need it to do.

5. Shipping

Now that your system is complete and ready to use, we ensure that it gets to you safely. The system is first packed in the box its case came in, and after that into a second thick-walled container full of cushioning material. Every single box from the hardware (such as the retail boxes from the graphics and sound cards) gets shipped with the tower as well, so you get all the extras the manufacturer deemed fit to include with the components. Once the carrier truck picks it up, an email is dispatched to you with the tracking information, and all you need to do is receive the system, sign for delivery confirmation and enjoy your new machine!

BuyDirectPC.com staff

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